Homeowner Expectations

We believe in setting clear expectations so that our partnership remains transparent, professional, and efficient. Please review the following guidelines and
policies.

Hours of Operation & Response Time

  • Office Hours: Monday – Friday, 9:00 AM – 5:00 PM
  • Response Time: We strive to respond within 24–48 business hours. Please note that evenings, weekends, and holidays are not considered business hours.

Accounting & Disbursements

  • Tenant leases include a 3-day grace period for rent payments (1st–3rd of each month).
  • Once paid, funds require 3–5 business days to clear, depending on weekends and holidays.
  • Magnolia Properties typically processes all accounting and owner disbursements between the 7th–10th of each month.

Homeowner Mailing Address

  • Homeowners must ensure their mailing address is always current with USPS.
  • Updated mailing addresses must also be provided directly to Magnolia Properties.
  • Magnolia does not provide mail pickup services at this time.

HOA Responsibilities

  • Magnolia does not coordinate with HOAs for approvals, applications, or communications. These responsibilities remain with the homeowner.
  • HOA fines are the tenant’s responsibility if caused by their actions; however, Magnolia does not intervene on the owner’s behalf for HOA processes. We will provide the tenants any violations and fines provided by the homeowner.
  • Owners are required to provide Magnolia with the HOA bylaws, rules, and regulations applicable to their property.

Move-Out Checklist

We provide a detailed move-out checklist to guide homeowners in preparing their property for key turnover. Completing this checklist helps ensure a smooth transition for incoming tenants.

  • The checklist can be FOUND HERE
  • If the checklist is not completed, Magnolia will coordinate the necessary services on your behalf for a $350 scheduling fee, plus the cost of each required item.

Annual Recap & Tax Requests

  • We provide an end-of-year recap at no cost.
  • If you would like a 1096 form, this can be requested for $75.00.

Walkthroughs & Inspections

Magnolia Properties includes the following walkthroughs as part of management:

  • Move-In Walkthrough
  • Move-Out Walkthrough
  • One walkthrough during lease term upon request
  • Please note- Any additional walkthroughs requested will be scheduled at a fee of $150.00 per walkthrough.