Resident Support

Here to Support You Every Step of the Way

At Magnolia Properties, your comfort and peace of mind are our top priorities. Whether it’s an urgent issue requiring immediate attention, a routine maintenance request, or any other concern, we’re here to help.

Our dedicated support team and trusted vendors are just a call or click away, ensuring you have everything you need to enjoy your home worry-free. Below, you’ll find all the key resources and contact information to make managing your residency simple and stress-free.

Business Hours

We ask that you respect our business hours and reach out between 9AM and 5PM, Monday through Friday, if you are unable to place a request via DoorLoop for all non-emergency matters.

DoorLoop Portal

DoorLoop is our primary method of communication for providing updates, recommendations, tips, and reminders. It helps us communicate efficiently and keep everyone informed.

Maintenance Requests

If you need assistance with a maintenance request, the easiest and quickest way to submit one is through DoorLoop Tenant Portal. We will respond within 48 to 72 business hours.

Emergency Situations

For urgent issues that require immediate attention—please call or text us directly. For all other issues, please use the DoorLoop Tenant Portal to submit a maintenance request.

Still Have Questions?

Feel free to contact us during regular business hours via phone or email and we would be happy to answer any questions.